Portal to Enable Access Approved Client Communications
Customer Service Rep Portal gives Agents access to approved client communications from OpenText Communications (Exstream)
Sample Components
Communication Library Search
Search with keywords or filter by customizable categories.
Real-Time Job Monitoring
Monitor processing status, timing, and completion rates of communication jobs.
My Favorites
Keep your most critical communications at your fingertips with customizable favorites.
My Workflow Tasks
Integrated task management that prioritizes review items and tracks submission dates.
Interactive Document Hub
Access approved Interactive Documents that are ready for clients.
CSR Portal Solution Architecture
The Klish Group CSR Portal can be deployed via OpenText Web CMS (TeamSite) or as a standalone app to deliver a web-based tool for OpenText Communications (Exstream)