Run and Maintain Support
Learn how we help our customers maintain their platforms.
Our monthly retainer service provides ongoing support for your custom OpenText Web CMS (TeamSite) platform: from troubleshooting authoring and runtime website problems to implementing small enhancements.
Examples of Included Activities
- Troubleshooting overall authoring and publishing issues
- Investigating workflow, deployment, template, component, and search issues
- Enhancements of components, templates and custom code
- User interface customizations and extensions
- Proactive log file analysis
- Engaging OpenText Support/Engineering for product defects
- Patch installations