Enterprise Search Solutions

Our Search Integration Approach

Discovery

Understand your content sources, data structures, and search requirements.

Platform Selection

Recommend the right search platform based on your needs and infrastructure.

Integration & Configuration

Connect data sources, configure indexing, and tune relevancy.

User Experience

Build intuitive search interfaces with faceted navigation and rich results.

Search Platform Experience

OpenText IDOL

Deep experience with IDOL search including connectors, indexing, and query optimization. We've implemented IDOL solutions for enterprise search, website search, and custom applications across multiple deployment environments.

Deployment experience:

On-premise installations on Windows and Linux servers
Containerized IDOL deployments on AWS ECS
Custom search statistics dashboards for monitoring and analytics
IDOL Data Admin web interface for search result manipulation and tuning

Technical capabilities:

Database, Web, and File System connectors
Custom connector development for specialized data sources
Community configuration and management
Query language optimization and result ranking

Apache Solr

Extensive experience with Solr-based search solutions, particularly with OpenText TeamSite which migrated from IDOL to Solr approximately five years ago. We've configured Solr for TeamSite Search and LiveSite Content Services across various deployment environments.

TeamSite Solr experience:

Configuration for TeamSite Search and LiveSite Content Services
On-premise TeamSite deployments with Solr integration
Kubernetes-based TeamSite deployments with Solr
Migration assistance from IDOL to Solr-based search

General Solr capabilities:

Schema design and field configuration
Faceted search implementation
Custom analyzers and tokenizers
SolrCloud deployment and management

Elasticsearch

Modern search implementations using Elasticsearch for fast, scalable search experiences. We've built custom solutions for log analysis, website traffic monitoring, and content search applications.

Custom implementations:

Custom dashboards for website logs and traffic analysis
Log data ingestion using Filebeat and Metricbeat
Real-time monitoring and alerting systems
Custom Kibana visualizations and dashboards

Technical capabilities:

Index mapping and configuration
Aggregations and analytics for large datasets
Cluster setup and optimization
RESTful API integration

Customer Search Solutions

Healthcare Provider - Find a Doctor Search

Built a comprehensive physician search solution for a major hospital system (Mass General Hospital). The implementation includes:

Nightly automated feed of doctor details from hospital systems
Data transformation and loading into a dedicated database
IDOL Database Connector indexing the database into a search collection
Custom web application querying IDOL for real-time doctor searches
Faceted search by specialty, location, insurance, and language
Live implementation: massgeneral.org/doctors

National Benefits Management Company - Knowledge Base Search

Developed a custom search application to help call center agents find answers more efficiently. The solution involved:

Indexing a large collection of HTML pages and PDF documents
IDOL File System Connector for automated content indexing
Custom Java web application for the search interface
Optimized search relevancy for healthcare benefits terminology
Reduced call center agent search time by providing instant access to policy information
Custom result templates highlighting relevant sections of documents

Key Search Features

Multi-source Indexing: Connect and index content from websites, databases, file systems, and cloud storage
Faceted Navigation: Allow users to filter results by categories, dates, types, and custom attributes
Relevancy Tuning: Configure ranking algorithms and boost important content
Auto-complete & Suggestions: Provide real-time search suggestions as users type
Security & Permissions: Respect access controls and show only authorized content
Analytics & Insights: Track search behavior and optimize based on usage patterns
Custom Result Templates: Design rich result displays with previews and metadata