Our Search Integration Approach
Discovery
Understand your content sources, data structures, and search requirements.
Platform Selection
Recommend the right search platform based on your needs and infrastructure.
Integration & Configuration
Connect data sources, configure indexing, and tune relevancy.
User Experience
Build intuitive search interfaces with faceted navigation and rich results.
Search Platform Experience
OpenText IDOL
Deep experience with IDOL search including connectors, indexing, and query optimization. We've implemented IDOL solutions for enterprise search, website search, and custom applications across multiple deployment environments.
Deployment experience:
- On-premise installations on Windows and Linux servers
- Containerized IDOL deployments on AWS ECS
- Custom search statistics dashboards for monitoring and analytics
- IDOL Data Admin web interface for search result manipulation and tuning
Technical capabilities:
- Database, Web, and File System connectors
- Custom connector development for specialized data sources
- Community configuration and management
- Query language optimization and result ranking
Apache Solr
Extensive experience with Solr-based search solutions, particularly with OpenText TeamSite which migrated from IDOL to Solr approximately five years ago. We've configured Solr for TeamSite Search and LiveSite Content Services across various deployment environments.
TeamSite Solr experience:
- Configuration for TeamSite Search and LiveSite Content Services
- On-premise TeamSite deployments with Solr integration
- Kubernetes-based TeamSite deployments with Solr
- Migration assistance from IDOL to Solr-based search
General Solr capabilities:
- Schema design and field configuration
- Faceted search implementation
- Custom analyzers and tokenizers
- SolrCloud deployment and management
Elasticsearch
Modern search implementations using Elasticsearch for fast, scalable search experiences. We've built custom solutions for log analysis, website traffic monitoring, and content search applications.
Custom implementations:
- Custom dashboards for website logs and traffic analysis
- Log data ingestion using Filebeat and Metricbeat
- Real-time monitoring and alerting systems
- Custom Kibana visualizations and dashboards
Technical capabilities:
- Index mapping and configuration
- Aggregations and analytics for large datasets
- Cluster setup and optimization
- RESTful API integration
Customer Search Solutions
Healthcare Provider - Find a Doctor Search
Built a comprehensive physician search solution for a major hospital system (Mass General Hospital). The implementation includes:
- Nightly automated feed of doctor details from hospital systems
- Data transformation and loading into a dedicated database
- IDOL Database Connector indexing the database into a search collection
- Custom web application querying IDOL for real-time doctor searches
- Faceted search by specialty, location, insurance, and language
- Live implementation: massgeneral.org/doctors
National Benefits Management Company - Knowledge Base Search
Developed a custom search application to help call center agents find answers more efficiently. The solution involved:
- Indexing a large collection of HTML pages and PDF documents
- IDOL File System Connector for automated content indexing
- Custom Java web application for the search interface
- Optimized search relevancy for healthcare benefits terminology
- Reduced call center agent search time by providing instant access to policy information
- Custom result templates highlighting relevant sections of documents
Key Search Features
- Multi-source Indexing: Connect and index content from websites, databases, file systems, and cloud storage
- Faceted Navigation: Allow users to filter results by categories, dates, types, and custom attributes
- Relevancy Tuning: Configure ranking algorithms and boost important content
- Auto-complete & Suggestions: Provide real-time search suggestions as users type
- Security & Permissions: Respect access controls and show only authorized content
- Analytics & Insights: Track search behavior and optimize based on usage patterns
- Custom Result Templates: Design rich result displays with previews and metadata