Royal Caribbean approached Klish Group with three core problems we helped them solved. 1) Sales and marketing wanted to target specific regions and needed multi-lingual content to support campaigns. 2) In-house translation resources were not available to translate the content into the three additional languages required in a timely manner. 3) And content authors wanted to be empowered to manage content translation without relying on IT.
Klish Group worked with client business and technical teams to define a best practice content translation workflow process. We then installed, configured and tested the Fluint® connector in both the development and production TeamSite environments. To complete the work Klish Group created the TeamSite workflow models and supporting components necessary to handle content translation and performed a knowledge transfer session with client’s technical architecture and operations staff. This onsite training ensured Royal Caribbean staff were fully prepared to support the product once the project wrapped up.
The final result was a workflow process allowing content to be sent and received seamlessly, without user intervention. Connecting the Fluint® TeamSite connector with Lionbridge Freeway (translation service provider) ensured a seamless content feedback loop between Royal Caribbean and Lionbridge all directly managed within the TeamSite Content Management System. This solution is scalable across additional sites in the future.